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	<title>Big Thinking For Small Business&#187; Customers</title>
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	<description>Small businesses are the economy&#039;s engine.  Rev yours up by reading Big Thinking</description>
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		<title>Customers Are Not Dishes &#8211; Bad News #2</title>
		<link>http://www.sbmteam.com/blog/dirty-dishes</link>
		<comments>http://www.sbmteam.com/blog/dirty-dishes#comments</comments>
		<pubDate>Fri, 27 Nov 2009 14:48:50 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[apathy]]></category>
		<category><![CDATA[communicating bad news]]></category>
		<category><![CDATA[customer problems]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[By now your repast is complete if you&#8217;re in North America.  Thanksgiving, day of gluttony, football and planning visits to buy stuff for the next holiday, is in your rear view mirror.  Except for the cleanup. And as you put away the good table settings and decide whether you should have turkey sandwiches for lunch [...]]]></description>
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		<title>Tell Me What Time It Is</title>
		<link>http://www.sbmteam.com/blog/tell-me-what-time-it-is</link>
		<comments>http://www.sbmteam.com/blog/tell-me-what-time-it-is#comments</comments>
		<pubDate>Wed, 25 Mar 2009 19:46:17 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[account management]]></category>
		<category><![CDATA[business intelligence]]></category>
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		<description><![CDATA[Do you know what information your customers expect?  Not knowing can lead to disaster.]]></description>
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		<title>Get Your Happy Customers Online &#8211; Guest Blog</title>
		<link>http://www.sbmteam.com/blog/get-your-happy-customers-online-guest-blog</link>
		<comments>http://www.sbmteam.com/blog/get-your-happy-customers-online-guest-blog#comments</comments>
		<pubDate>Wed, 18 Feb 2009 22:44:40 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[ameriprise]]></category>
		<category><![CDATA[consumer reviews]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[online reputation]]></category>
		<category><![CDATA[testimonials]]></category>
		<category><![CDATA[yelp]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=175</guid>
		<description><![CDATA[Web excellence may be as easy as putting your best customers online as your evangelists]]></description>
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		<title>Free Search Tools Underscore Understanding Gap</title>
		<link>http://www.sbmteam.com/blog/free-search-tools-underscore-understanding-gap</link>
		<comments>http://www.sbmteam.com/blog/free-search-tools-underscore-understanding-gap#comments</comments>
		<pubDate>Thu, 11 Dec 2008 00:47:54 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[publishing]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=98</guid>
		<description><![CDATA[With so much unvetted information easily accessible to untrained consumers, an understanding gap develops.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Veteran&#8217;s Day Plans and Recognition For Small Businesses</title>
		<link>http://www.sbmteam.com/blog/veterans-day-plans-and-recognition-for-small-businesses</link>
		<comments>http://www.sbmteam.com/blog/veterans-day-plans-and-recognition-for-small-businesses#comments</comments>
		<pubDate>Mon, 10 Nov 2008 18:01:34 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[military]]></category>
		<category><![CDATA[veterans day]]></category>
		<category><![CDATA[war]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=49</guid>
		<description><![CDATA[The parallels between war and business are spooky.  Remember them, and our military, on Veteran's Day.  Here's how.]]></description>
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		<title>Linked In Support:  Try Switching Browsers.  If That Doesn&#8217;t Work, Kick It</title>
		<link>http://www.sbmteam.com/blog/linked-in-support-try-switching-browsers-if-that-doesnt-work-kick-it</link>
		<comments>http://www.sbmteam.com/blog/linked-in-support-try-switching-browsers-if-that-doesnt-work-kick-it#comments</comments>
		<pubDate>Tue, 04 Nov 2008 17:31:44 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[messaging]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=38</guid>
		<description><![CDATA[Like many businesspeople, I consider LinkedIn my &#8220;main&#8221; business network.  The site is my first stop for research, my first to look up a new company and maybe even ask a question or browse the past questions for ideas.   But a little bug somewhere was causing an error when I added new connections. No problem.  [...]]]></description>
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		<title>Helping Beta Users Feel Special and the Art of Egoboo</title>
		<link>http://www.sbmteam.com/blog/helping-beta-users-feel-special-and-the-art-of-egoboo</link>
		<comments>http://www.sbmteam.com/blog/helping-beta-users-feel-special-and-the-art-of-egoboo#comments</comments>
		<pubDate>Sun, 19 Oct 2008 00:38:46 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[egoboo]]></category>
		<category><![CDATA[fanbase]]></category>

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		<description><![CDATA[Fanbase.com launched in a private beta and immediately started making users feel special.  That is the art of egoboo.]]></description>
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