Is There A Fiery Flight Attendant On Your Staff?
Here’s why JetBlue’s flight attendant is no hero and what you need to do in your small business.
Delighted By A Doctor
A doctor teaches me an amazing customer acquisition and retention lesson.
Customers Are Not Dishes – Bad News #2
By now your repast is complete if you’re in North America. Thanksgiving, day of gluttony, football and planning visits to buy stuff for the next holiday, is in your rear view mirror. Except for the cleanup. And as you put away the good table settings and decide whether you should have turkey sandwiches for lunch [...]
Tell Me What Time It Is
Do you know what information your customers expect? Not knowing can lead to disaster.
Get Your Happy Customers Online – Guest Blog
Web excellence may be as easy as putting your best customers online as your evangelists
Free Search Tools Underscore Understanding Gap
With so much unvetted information easily accessible to untrained consumers, an understanding gap develops.
Veteran’s Day Plans and Recognition For Small Businesses
The parallels between war and business are spooky. Remember them, and our military, on Veteran’s Day. Here’s how.
Linked In Support: Try Switching Browsers. If That Doesn’t Work, Kick It
Like many businesspeople, I consider LinkedIn my “main” business network. The site is my first stop for research, my first to look up a new company and maybe even ask a question or browse the past questions for ideas. But a little bug somewhere was causing an error when I added new connections. No problem. [...]
Helping Beta Users Feel Special and the Art of Egoboo
Fanbase.com launched in a private beta and immediately started making users feel special. That is the art of egoboo.
