Customers Are Not Dishes – Bad News #2

by: George Bounacos November 27, 2009

Welcome to Big Thinking for Small Business. We hope you enjoy your visit. Consider staying awhile — maybe even taking a turn as a guest blogger. But tell us what you think!
By now your repast is complete if you’re in North America.  Thanksgiving, day of gluttony, football and planning visits to buy [...]

Tell Me What Time It Is

by: George Bounacos March 25, 2009

Do you know what information your customers expect? Not knowing can lead to disaster.

Get Your Happy Customers Online – Guest Blog

by: George Bounacos February 18, 2009

Web excellence may be as easy as putting your best customers online as your evangelists

Free Search Tools Underscore Understanding Gap

by: George Bounacos December 10, 2008

With so much unvetted information easily accessible to untrained consumers, an understanding gap develops.

Veteran’s Day Plans and Recognition For Small Businesses

by: George Bounacos November 10, 2008

The parallels between war and business are spooky. Remember them, and our military, on Veteran’s Day. Here’s how.

Linked In Support: Try Switching Browsers. If That Doesn’t Work, Kick It

by: George Bounacos November 4, 2008

Like many businesspeople, I consider LinkedIn my “main” business network.  The site is my first stop for research, my first to look up a new company and maybe even ask a question or browse the past questions for ideas.   But a little bug somewhere was causing an error when I added new connections.
No problem.  I [...]

Helping Beta Users Feel Special and the Art of Egoboo

by: George Bounacos October 18, 2008

Fanbase.com launched in a private beta and immediately started making users feel special. That is the art of egoboo.