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	<title>Big Thinking For Small Business&#187; customer service</title>
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	<description>Small businesses are the economy&#039;s engine.  Rev yours up by reading Big Thinking</description>
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		<title>Headline Fail &#8211; VP is Safe</title>
		<link>http://www.sbmteam.com/blog/headline-fail</link>
		<comments>http://www.sbmteam.com/blog/headline-fail#comments</comments>
		<pubDate>Tue, 08 Jun 2010 12:21:16 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[blunders]]></category>
		<category><![CDATA[cnn]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[joe biden]]></category>
		<category><![CDATA[mainstream media]]></category>
		<category><![CDATA[promises]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=869</guid>
		<description><![CDATA[CNN blows an important headline and teaches small business a powerful lesson in the process.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Free Form Templates From Google</title>
		<link>http://www.sbmteam.com/blog/google-templates</link>
		<comments>http://www.sbmteam.com/blog/google-templates#comments</comments>
		<pubDate>Fri, 21 May 2010 18:02:43 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[forms]]></category>
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		<category><![CDATA[melissa louie]]></category>
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		<category><![CDATA[Microsoft Office]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[zen template]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=835</guid>
		<description><![CDATA[We examine Google's new forms and templates (and new fonts too) in this week of Google announcements.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Use Your Name When Sending Documents To A Client</title>
		<link>http://www.sbmteam.com/blog/client-documents</link>
		<comments>http://www.sbmteam.com/blog/client-documents#comments</comments>
		<pubDate>Wed, 28 Apr 2010 18:49:34 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[organizing]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=809</guid>
		<description><![CDATA[When you name a document, are you keeping your client's ease of use top of mind? Here's how.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Servicing New Customers</title>
		<link>http://www.sbmteam.com/blog/servicing-new-customers</link>
		<comments>http://www.sbmteam.com/blog/servicing-new-customers#comments</comments>
		<pubDate>Mon, 05 Apr 2010 16:04:56 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[batchbook]]></category>
		<category><![CDATA[crm programs]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[richard dreyfus]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[tin men]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=762</guid>
		<description><![CDATA[With the help of Richard Drefyus in 1987's Tin Men, Silver Beacon Marketing shows what happens when you delight new customers.]]></description>
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		<slash:comments>6</slash:comments>
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		<title>Worst Unsubscribe Implementation Ever</title>
		<link>http://www.sbmteam.com/blog/worst-unsubscribe</link>
		<comments>http://www.sbmteam.com/blog/worst-unsubscribe#comments</comments>
		<pubDate>Mon, 29 Mar 2010 17:50:51 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[hertz]]></category>
		<category><![CDATA[unsubscribe request]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=740</guid>
		<description><![CDATA[A $7 billion dollar global corporation has a surprise for you if you want to stop receiving their email.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Painless Unsubscribe</title>
		<link>http://www.sbmteam.com/blog/painless-unsubscribe</link>
		<comments>http://www.sbmteam.com/blog/painless-unsubscribe#comments</comments>
		<pubDate>Mon, 25 Jan 2010 16:07:19 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Permission marketing]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[subscription]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=668</guid>
		<description><![CDATA[Do yourself a big usability favor today. Have a friend or relative who is not connected to your business subscribe to your blog or newsletter or other piece of push content while you&#8217;re on the phone.  Ask them to narrate what they&#8217;re doing and take careful, fast notes.  Record with a little digital recorder if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customers Are Not Dishes &#8211; Bad News #2</title>
		<link>http://www.sbmteam.com/blog/dirty-dishes</link>
		<comments>http://www.sbmteam.com/blog/dirty-dishes#comments</comments>
		<pubDate>Fri, 27 Nov 2009 14:48:50 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[apathy]]></category>
		<category><![CDATA[communicating bad news]]></category>
		<category><![CDATA[customer problems]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=535</guid>
		<description><![CDATA[By now your repast is complete if you&#8217;re in North America.  Thanksgiving, day of gluttony, football and planning visits to buy stuff for the next holiday, is in your rear view mirror.  Except for the cleanup. And as you put away the good table settings and decide whether you should have turkey sandwiches for lunch [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Does Silvia Work For You?</title>
		<link>http://www.sbmteam.com/blog/customer-email</link>
		<comments>http://www.sbmteam.com/blog/customer-email#comments</comments>
		<pubDate>Mon, 28 Sep 2009 23:09:57 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[mystery shopper]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[Subscription business model]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=480</guid>
		<description><![CDATA[Sometimes your processes are textbook, your product or service offering is valued and desired in the marketplace and&#8230; &#8230;you miss on execution. More importantly, you miss on customer-facing execution. There is a web company here in the U.S. that has done very well marketing themselves and their service for years.   They do a nice job [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Reconsider Vanity Phone Numbers &#8211; Fast Friday Fact</title>
		<link>http://www.sbmteam.com/blog/reconsider-vanity-phone-numbers-fast-friday-fact</link>
		<comments>http://www.sbmteam.com/blog/reconsider-vanity-phone-numbers-fast-friday-fact#comments</comments>
		<pubDate>Fri, 10 Apr 2009 23:37:29 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[fast friday fact]]></category>
		<category><![CDATA[phone spell]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[vanity phone number]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=297</guid>
		<description><![CDATA[More telephones continue to ship smaller models that don't have letters on the dialing keys.  Be careful using vanity phone numbers.]]></description>
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		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Tell Me What Time It Is</title>
		<link>http://www.sbmteam.com/blog/tell-me-what-time-it-is</link>
		<comments>http://www.sbmteam.com/blog/tell-me-what-time-it-is#comments</comments>
		<pubDate>Wed, 25 Mar 2009 19:46:17 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[account management]]></category>
		<category><![CDATA[business intelligence]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[retention]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=258</guid>
		<description><![CDATA[Do you know what information your customers expect?  Not knowing can lead to disaster.]]></description>
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