Do yourself a big usability favor today.
Have a friend or relative who is not connected to your business subscribe to your blog or newsletter or other piece of push content while you’re on the phone. Ask them to narrate what they’re doing and take careful, fast notes. Record with a little digital recorder if they’ll [...]
By now your repast is complete if you’re in North America. Thanksgiving, day of gluttony, football and planning visits to buy stuff for the next holiday, is in your rear view mirror. Except for the cleanup.
And as you put away the good table settings and decide whether you should have turkey sandwiches for lunch or [...]
Sometimes your processes are textbook, your product or service offering is valued and desired in the marketplace and…
…you miss on execution.
More importantly, you miss on customer-facing execution.
There is a web company here in the U.S. that has done very well marketing themselves and their service for years. They do a nice job most of the [...]
More telephones continue to ship smaller models that don’t have letters on the dialing keys. Be careful using vanity phone numbers.
Do you know what information your customers expect? Not knowing can lead to disaster.
Ryanair spokesperson calls bloggers idiots and lunatics, and the blogosphere begins responding.
Web excellence may be as easy as putting your best customers online as your evangelists
Google’s Adwords Editor program finally fixes an annoying problem with Windows Vista. If Google misses on Microsoft, do you have plans in place to check the pain points your customers experience?
