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	<title>Big Thinking For Small Business&#187; Running Your Business</title>
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	<link>http://www.sbmteam.com/blog</link>
	<description>Small businesses are the economy&#039;s engine.  Rev yours up by reading Big Thinking</description>
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		<title>How Service Creates Sales</title>
		<link>http://www.sbmteam.com/blog/tech-sales</link>
		<comments>http://www.sbmteam.com/blog/tech-sales#comments</comments>
		<pubDate>Thu, 24 Jun 2010 13:55:17 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Web Services]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=914</guid>
		<description><![CDATA[How a help desk employee converted a prospect on a free trial offer and why it's the people, always the people.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Letting Customers Go The Right Way</title>
		<link>http://www.sbmteam.com/blog/blacklist-email</link>
		<comments>http://www.sbmteam.com/blog/blacklist-email#comments</comments>
		<pubDate>Wed, 02 Jun 2010 15:12:35 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Running Your Business]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=857</guid>
		<description><![CDATA[More examples of horrible customer service via email.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Free Form Templates From Google</title>
		<link>http://www.sbmteam.com/blog/google-templates</link>
		<comments>http://www.sbmteam.com/blog/google-templates#comments</comments>
		<pubDate>Fri, 21 May 2010 18:02:43 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[forms]]></category>
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		<category><![CDATA[google]]></category>
		<category><![CDATA[google chrome]]></category>
		<category><![CDATA[melissa louie]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[Microsoft Office]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[zen template]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=835</guid>
		<description><![CDATA[We examine Google's new forms and templates (and new fonts too) in this week of Google announcements.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Does Microsoft Need Permission To Update Your System?</title>
		<link>http://www.sbmteam.com/blog/security-patch</link>
		<comments>http://www.sbmteam.com/blog/security-patch#comments</comments>
		<pubDate>Mon, 17 May 2010 21:49:50 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[internet evolution]]></category>
		<category><![CDATA[operating system]]></category>
		<category><![CDATA[safe computing]]></category>
		<category><![CDATA[security issue]]></category>
		<category><![CDATA[wordpress]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=833</guid>
		<description><![CDATA[A debate over whether companies can patch your system for security holes without your permission.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What Image Does Your Company Project?</title>
		<link>http://www.sbmteam.com/blog/image-projection</link>
		<comments>http://www.sbmteam.com/blog/image-projection#comments</comments>
		<pubDate>Thu, 13 May 2010 20:14:28 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[cost cutting]]></category>
		<category><![CDATA[electricity costs]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[green]]></category>
		<category><![CDATA[target]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=827</guid>
		<description><![CDATA[What images is projected by your company&#8217;s normal operations? While wandering through a Target recently, I was pleased to see that the lights in the refrigerated food cases (it&#8217;s a big Target) snapped on as I approached them.  They really do care about the environment was the message I took away.  A few seconds later, [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Use Your Name When Sending Documents To A Client</title>
		<link>http://www.sbmteam.com/blog/client-documents</link>
		<comments>http://www.sbmteam.com/blog/client-documents#comments</comments>
		<pubDate>Wed, 28 Apr 2010 18:49:34 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[organizing]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=809</guid>
		<description><![CDATA[When you name a document, are you keeping your client's ease of use top of mind? Here's how.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Google Whiteboard</title>
		<link>http://www.sbmteam.com/blog/google-whiteboard</link>
		<comments>http://www.sbmteam.com/blog/google-whiteboard#comments</comments>
		<pubDate>Tue, 13 Apr 2010 19:23:31 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[Web Services]]></category>
		<category><![CDATA[brainstorming session]]></category>
		<category><![CDATA[cross platform]]></category>
		<category><![CDATA[drawing]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[google docs]]></category>
		<category><![CDATA[mind map]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=784</guid>
		<description><![CDATA[Free collaborative drawing for dozens?  The ability to share images, mind maps--a virtual whiteboard?  Yep, it's in Google Docs. Read more.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Wasting Time With Lunatic Bloggers</title>
		<link>http://www.sbmteam.com/blog/ryanair-lunatic</link>
		<comments>http://www.sbmteam.com/blog/ryanair-lunatic#comments</comments>
		<pubDate>Wed, 07 Apr 2010 22:15:41 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=772</guid>
		<description><![CDATA[Ryanair is back.  Last year they insulted bloggers.  Now they want to charge for a trip to the lav.  Yes, in flight.]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Servicing New Customers</title>
		<link>http://www.sbmteam.com/blog/servicing-new-customers</link>
		<comments>http://www.sbmteam.com/blog/servicing-new-customers#comments</comments>
		<pubDate>Mon, 05 Apr 2010 16:04:56 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[batchbook]]></category>
		<category><![CDATA[crm programs]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[richard dreyfus]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[tin men]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=762</guid>
		<description><![CDATA[With the help of Richard Drefyus in 1987's Tin Men, Silver Beacon Marketing shows what happens when you delight new customers.]]></description>
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		<slash:comments>6</slash:comments>
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		<title>Save Money by Auditing Invoices</title>
		<link>http://www.sbmteam.com/blog/vendor-invoices</link>
		<comments>http://www.sbmteam.com/blog/vendor-invoices#comments</comments>
		<pubDate>Thu, 11 Feb 2010 17:50:33 +0000</pubDate>
		<dc:creator>George Bounacos</dc:creator>
				<category><![CDATA[Running Your Business]]></category>
		<category><![CDATA[business manager]]></category>
		<category><![CDATA[invoices]]></category>
		<category><![CDATA[small businesses]]></category>
		<category><![CDATA[vendor payments]]></category>
		<category><![CDATA[vendor relationships]]></category>

		<guid isPermaLink="false">http://www.sbmteam.com/blog/?p=697</guid>
		<description><![CDATA[There's real money in doing more than eyeballing your vendor invoices. You can save a lot of money.  This 3 step process shows you how.]]></description>
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		<slash:comments>0</slash:comments>
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