Google’s Online Hard Drive Adds Search
Online backup of your most important documents, sharing by document not folder and now search in email and documents.
Archive for Running Your Business
When Government Data Is Wrong
Our information-centric connected society creates great risk for misinformation to thrive and become accepted fact. You cannot allow this to happen. If you scan headlines or move quickly between information sources without investigating data yourself, then you may easily fall prey to misinformation. And government data is just as likely to be wrong as other [...]
Is There A Fiery Flight Attendant On Your Staff?
Here’s why JetBlue’s flight attendant is no hero and what you need to do in your small business.
Google Waves Goodbye
Read about the smart decision Google made in shutting down a high-profile service.
Scaring Customers
Know a lot about your customers or employees because of social media? Read why that might be a bad thing.
Delighted By A Doctor
A doctor teaches me an amazing customer acquisition and retention lesson.
How Service Creates Sales
How a help desk employee converted a prospect on a free trial offer and why it’s the people, always the people.
Letting Customers Go The Right Way
More examples of horrible customer service via email.
Free Form Templates From Google
We examine Google’s new forms and templates (and new fonts too) in this week of Google announcements.
Does Microsoft Need Permission To Update Your System?
A debate over whether companies can patch your system for security holes without your permission.
